01 / DATA TRUST
Can we rely on the numbers?
Data quality, reconciliation, consistent definitions, and governance that make analytics credible.
Book in progress
Healthcare revenue cycle intelligence
Trusted data. Better revenue cycle decisions.
DataTrust RCM explores how healthcare leaders can connect trusted data, analytics, and AI with better revenue cycle decisions.
By Christopher Scott Benefield · Publication date to be announced
FROM DATA TO DECISIONS
DataTrust
RCM
RCM
Trusted data.
Actionable intelligence.
Stronger revenue cycle decisions.
Actionable intelligence.
Stronger revenue cycle decisions.
Concept cover
Written for healthcare leaders and analytics teamsData quality · Revenue cycle performance · Practical AI
The book
Move beyond reporting.
Build confidence in the next decision.
Healthcare organizations have no shortage of data. The challenge is knowing whether it can be trusted, what it means, and what action should follow.
I’m writing DataTrust RCM to explore that connection: from claims and reimbursement data to meaningful performance measures, stronger operational conversations, and practical uses of analytics and AI.
The book draws on my experience leading healthcare revenue cycle operations, technology programs, and analytics teams.
Inside DataTrust RCM
The questions behind better performance.
These are the core themes guiding the manuscript.
02 / REVENUE CYCLE VISIBILITY
Where is performance breaking down?
Connecting claims, payments, denials, and accounts receivable to reveal gaps and recovery priorities.
03 / ACTIONABLE INTELLIGENCE
What should leaders do next?
Moving from dashboard metrics to clear priorities, accountable owners, and measurable follow-through.
04 / PREDICTIVE ANALYTICS
What could happen next?
Exploring how forecasting and risk signals can support earlier intervention and more informed planning.
05 / AI & AUTOMATION
Where can AI add practical value?
Identifying opportunities for automation while keeping validation, human review, and oversight in place.
06 / OPERATING DISCIPLINE
How does insight become improvement?
Building a repeatable rhythm for performance reviews, stakeholder decisions, and tracking results.
From insight to action
What readers will learn.
The manuscript is built around practical approaches to four recurring revenue cycle challenges.
Define measures people can trust.
Establish consistent definitions for denial rates, AR days, and collection performance so teams can work from the same numbers.
Find reimbursement gaps.
Connect claims, remittances, and expected reimbursement to identify payment variances and focus recovery efforts.
Prioritize denial prevention.
Use recurring denial patterns to identify upstream issues in eligibility, authorization, and claim preparation.
Turn findings into follow-through.
Translate analysis into an action, an accountable owner, and a measure of whether performance improved.
“Having data and having actionable business intelligence are two very different things.”CHRIS BENEFIELD
The author
Chris Benefield
Healthcare data, analytics & AI leader
My career has connected technology, healthcare operations, and business performance across Walmart, Albertsons Companies, and Jorie AI.
At Walmart, I led more than 50 accounts receivable associates and reduced write-offs by $3.2 million. Across my leadership roles, my focus has been turning complex information into decisions that improve financial and operational performance.
DataTrust RCM brings that perspective to a practical question: how do we make healthcare data more useful to the people responsible for results?
Explore my experience at ChrisBenefield.com ↗A few details
About the project.
Is the book available to purchase?
Not yet. I am still writing DataTrust RCM. Publication timing and availability will be shared here when they are confirmed.
Who is the book for?
Healthcare executives, revenue cycle leaders, and analytics and technology teams looking to connect trusted data with practical business decisions.
Can I ask about the book or share a perspective?
Yes. Use the email link below to contact Chris about the book, a question, or a relevant revenue cycle challenge.
Keep the conversation going
Interested in DataTrust RCM?
Reach out with questions about the book or the ideas behind it.